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Orders & shipping
Track an order, change an address, or understand seller-set delivery windows.
Learn more →Returns & refunds
Start a return, check refund eligibility, and see how refunds land back on the card you paid with.
Learn more →Buyer protection
How KoFaso protects every order — verification, disputes, and safe meet-ups.
Learn more →Selling on KoFaso
Apply, get verified, list products, ship, and get paid to your KoFaso wallet.
Learn more →Account & security
Sign-in, two-factor, password reset, and how to keep your account safe.
Learn more →Payments & payouts
Accepted payment methods, in-person QR pay, seller payouts, and tax forms.
Learn more →Frequently asked
Where is my order?
Open Orders from your account — every shipment shows live carrier tracking and a delivery estimate. Guests can use the order lookup link from their confirmation email.
Can I cancel an order?
You can cancel anytime before the seller marks it shipped. After shipment, please start a return once it arrives.
How do refunds work?
KoFaso is cashless — every order is paid through our secure payment system, and refunds return to your original card within 3–10 business days.
Are sellers verified?
Yes. Every seller passes identity and business verification through Stripe Identity before listing. Look for the verified badge on storefronts.
How do meet-ups work?
Sellers who offer meet-up choose a public location and share it after purchase. Always meet in well-lit public places and confirm the order ID before exchanging items.
How do I report a problem?
Use the report button on any product, message, or storefront — or email trust@kofaso-us.com. Every report is reviewed by our Trust & Safety team.