Who can sell
- You must be 18+ and legally able to enter contracts in the U.S.
- You must have a U.S. bank account and tax ID (SSN or EIN) for payouts.
- Businesses must provide legal name, address, and entity type.
- One verified identity per seller account. Multiple accounts to evade enforcement are prohibited.
Verification
All sellers complete Stripe Identity verification before listing — government-issued ID, selfie liveness check, and business documentation where applicable. Verification status appears on your storefront. We may request re-verification at any time.
Listing standards
- Accurate titles — describe what's actually for sale; no keyword stuffing.
- Real photos — your own photos of the actual item, well lit, multiple angles. Stock images allowed only for new, sealed, branded goods.
- Honest condition — disclose every defect, repair, missing part, and modification.
- Accurate inventory — keep quantities current; oversells trigger penalties.
- Correct category — list in the most specific applicable category.
- No counterfeits — replicas, knockoffs, and unauthorized brand goods are removed.
Prohibited items
You may not list:
- Weapons, ammunition, firearms, or firearm parts.
- Drugs, controlled substances, drug paraphernalia.
- Tobacco, vapes, or alcohol.
- Counterfeit, replica, or trademark-infringing goods.
- Stolen property, items with removed serial numbers.
- Recalled products, expired food/cosmetics, unsafe baby goods.
- Adult content, hateful or violent material.
- Live animals, human remains, regulated wildlife.
- Personal data, account credentials, financial instruments, gift cards.
- Anything prohibited by federal, state, or local law.
Pricing & fees
- You set your own prices. Predatory pricing or coordinated price fixing is prohibited.
- KoFaso charges a transparent platform fee per sale — see your seller dashboard.
- Sales tax is collected and remitted by KoFaso as a marketplace facilitator where required.
- Shipping rates must reflect actual costs; inflated shipping to avoid fees is prohibited.
Fulfillment
- Handling time: ship within your stated handling window (1–3 business days recommended).
- Tracking: add a real tracking number to every shipped order. Untracked shipping is not permitted for orders over $25.
- Packaging: pack securely; fragile items must use protective materials.
- Local pickup & meet-up: meet in public; never share buyer addresses with third parties.
Customer service
- Respond to buyer messages within 24 hours, Monday–Friday.
- Honor your stated shipping, return, and refund policies.
- Communicate proactively about delays.
- Never harass, threaten, or retaliate against a buyer or reviewer.
Refunds
Card refunds: you choose whether to offer voluntary refunds beyond KoFaso Buyer Protection — toggle it in seller settings. Whatever you choose is shown on your product page. Cash and in-person payments are non-refundable through KoFaso. KoFaso may issue platform-funded refunds for protected claims and recoup from your next payout.
Payouts & taxes
- Earnings land in your KoFaso Wallet after the buyer's protection window closes.
- Weekly automatic payouts to your linked bank account, or on-demand.
- 1099-K issued when you cross IRS thresholds. You're responsible for income tax.
- Chargebacks, refunds, and fraud reversals are deducted from your wallet or next payout.
Enforcement
Violations result in escalating consequences: listing removal, warnings, suspension, permanent ban, payout holds, and — for fraud or illegal activity — referral to law enforcement. We publish enforcement actions in your seller dashboard and offer one appeal per action. See the Safety Center for how reports are reviewed.