Our promise
Every order on KoFaso US is backed by identity-verified sellers, protected payments, real-time tracking, and a human review of every report. We don't run an anonymous marketplace — we run a trusted one.
Buyer Protection
For card-paid orders, KoFaso Buyer Protection covers you when:
- The item never arrives.
- The item arrives damaged or materially different from the listing.
- The seller refuses a valid return inside the 14-day window.
Open a dispute from your order page within 14 days of delivery (or 21 days from order date if not delivered). We review within 3 business days and may issue a platform-funded refund for eligible orders.
Verified sellers
Every seller completes Stripe Identity verification — government-issued ID, selfie liveness check, and business documentation for storefronts — before listing a single product. Verified status is shown on every storefront and product page. Sellers cannot create anonymous listings.
Payment safety
- Card payments are processed by Stripe and never stored on our servers.
- In-person card payments use a one-time QR/Stripe link — no card sharing.
- We never ask for your password, full card number, or bank login.
- Cash and off-platform payments (Zelle, Venmo, Cash App) are not protected by KoFaso. We strongly recommend paying on platform.
Meet-up safety
- Meet in public. Coffee shops, mall food courts, police-station "safe trade" zones.
- Daytime only when possible. Bring a friend for high-value items.
- Confirm the order ID shown in your order page before exchanging anything.
- Inspect before paying. Open boxes, test electronics, verify size.
- Use platform messaging. Off-platform chats lose protection and audit trail.
- Trust your instincts. Cancel and report anything that feels wrong — we'll refund eligible orders.
Reporting & enforcement
Every product, message, storefront, and review has a Report button. You can also email trust@kofaso-us.com with the order ID and details. Our Trust & Safety team — staffed by real people — reviews every report within 24 hours and may:
- Remove the listing or message.
- Issue a warning, suspension, or permanent ban.
- Refund affected buyers and reverse seller payouts.
- Escalate to law enforcement when required by law.
Minors & prohibited items
KoFaso US is for users 18 and older. Listings of the following are strictly prohibited and removed on sight:
- Weapons, ammunition, explosives, and regulated firearms parts.
- Drugs, controlled substances, drug paraphernalia, vaping products to minors.
- Counterfeit goods, replicas, and trademark/copyright infringements.
- Stolen property and items with removed serial numbers.
- Recalled products, expired food or cosmetics, unsafe children's items.
- Live animals, human remains, and regulated wildlife.
- Hateful, sexually explicit, or violent content.
- Personal information, account credentials, financial instruments.
A full list lives in our Seller Policy. Violations result in immediate removal and may result in account termination and legal referral.
In an emergency
If you're in immediate danger, call 911. After you're safe, email trust@kofaso-us.com with the order ID and any details — we'll coordinate with law enforcement and preserve relevant records.